Case Study: Indiana Health Group achieves 90% online patient registration and streamlined HIPAA‑compliant onboarding with Intellistack

Creating an Efficient Patient Onboarding Experience

Indiana Health Group, the largest private behavioral health practice in Indiana with about 55 clinicians, 15 support staff and roughly 65,000–70,000 visits a year, struggled with inefficient paper-based patient intake and a previous online form vendor that no longer met HIPAA requirements without costly upgrades. Bulky mailed registration packets created patient frustration and check‑in bottlenecks, and the practice needed a secure, compliant way to collect detailed medical and mental‑health information.

IHG implemented Formstack’s HIPAA‑compliant forms to streamline onboarding, routing submitted data automatically to billing and scheduling and enabling online completion of complex history questionnaires and screening scales. As a result, 90% of new patients now complete registration online, patient flow and data duplication have decreased, and staff can manage secure patient communication and referrals more efficiently.

Indiana Health Group

Christopher Bojrab

President