Case Study: Crossroads Hospice & Palliative Care achieves streamlined handling of 30,000 monthly calls and faster triage with Intellistack

Collaborating on Time-Sensitive Data Collection

Crossroads Hospice and its C2 Call Center handle more than 30,000 hospice calls monthly and needed a faster, more secure way for triage nurses to access patient records in the field. Paper charts, spreadsheets, and a retired Adobe FormsCentral left responders waiting on slow, error-prone processes that were impractical for time-sensitive, life-or-death care and required HIPAA-compliant handling.

C2 implemented Formstack’s HIPAA-compliant, mobile-friendly forms with SMTP notifications so nurses receive call details instantly and can view patient information on tablets or phones. After basic training, the tool replaced fragile spreadsheets across departments—streamlining call logging, increasing triage productivity, automating workflows, and supporting inventory, referrals, volunteer tracking, and more.

Crossroads Hospice & Palliative Care

Della Miller

Call Center Coordinator