Case Study: Multiple Sclerosis Association of America achieves easier access to healthcare services with Intellistack

Carla Improves Access to Life-Changing Healthcare Services

The Multiple Sclerosis Association of America (MSAA) needed a better way to help clients access its programs, especially the Cooling Suit Program, where paper applications were creating delays and backlogs as staff manually entered large volumes of requests and documents. Intellistack’s Formstack online forms platform was introduced to make it easier for applicants to submit information and upload diagnosis documents directly through the website.

With Intellistack, MSAA digitized applications so records and attachments went straight into the database, reducing filing and manual data entry and freeing staff for other work. The result was that 80% to 90% of applications now come in online, processing became much faster, and the organization could continue operating more smoothly during the pandemic.

Multiple Sclerosis Association of America

Carla Foote

Director of Administrative Services