Case Study: ACCESS achieves streamlined work orders—cutting average completion from two weeks to two days with Intellistack

ACCESS - Customer Case Study

ACCESS is the largest Arab American nonprofit in the United States, operating seven facilities and more than 120 programs across metro Detroit. The organization managed facility upkeep using a group distribution email to collect work orders, a system staff described as inefficient and confusing and that led to slow response times.

By implementing Formstack with conditional-logic email routing, ACCESS now sends confirmation emails directly to the appropriate contact based on the chosen work category, removing manual triage. The streamlined process significantly improved coordination and cut average work-order completion time from two weeks to just two days.

ACCESS