Case Study: P.C. Richard & Son boosts customer service with IntelliShift Customer 360

IntelliShift Partners With PC Richard & Son To Use Technology To Boost Customer Service

P.C. Richard & Son, the largest private, family-owned electronics, appliance, and mattress retailer in the U.S., wanted to improve customer service for its high-volume deliveries and service calls. To help meet that challenge, the company partnered with IntelliShift and its fleet management platform, including the Customer 360 feature.

IntelliShift implemented a branded version of Customer 360, giving P.C. Richard & Son customers a secure mobile-friendly link via text or email to track the vehicle in real time, see the route, view ETA updates, and even identify the technician by name and photo. The result was a better, more transparent customer experience with overwhelmingly positive customer response, helping P.C. Richard & Son strengthen service and trust while handling more than 500 vehicles and 5,000 deliveries per day.

P.C. Richard & Son

Gregg Richard

President