Case Study: Coffee Supreme improves employee accountability with intelliHR

Coffee Supreme used datadriven continuous performance management to improve employee accountability

Coffee Supreme, an independent coffee roaster operating across Australia, New Zealand, and Japan, wanted to build a stronger performance culture but lacked a centralized way to document employee information, clarify expectations, and measure KPIs. The company partnered with intelliHR and used its core HR, onboarding, HR analytics, continuous performance management, performance forms, goals, and compliance tools to address these challenges.

With intelliHR, Coffee Supreme created a data-driven continuous performance management process with monthly check-ins, goal tracking, and centralized records for employee information and documents. The result was greater accountability, six months of continuous feedback for reviews, improved visibility into employee progress, faster onboarding and admin processes, and a single source of truth that enabled more informed, data-driven decisions.

Coffee Supreme

Olivia Ihimaera-Dawkins

Performance & Culture