Case Study: Family HealthCare achieves better patient flow and lower costs with Intelligent InSites

How Family HealthCare Uses Real-Time Location Systems to Gain Efficiency and Ensure Patient Satisfaction

Family Health Care, a federally qualified primary care clinic, needed a way to improve patient flow, communication, and resource use while serving a diverse patient base, many of whom do not speak English as a primary language. The organization also had to help staff quickly find medical interpreters, patients, and equipment, while keeping vaccine storage temperatures in compliance. Intelligent InSites provided an RTLS-enabled operational intelligence solution to address these challenges.

Intelligent InSites implemented real-time location tracking and monitoring for patients, staff, equipment, and vaccine refrigerators/freezers at Family Health Care. The system helped staff locate interpreters faster, automate temperature alerts for regulatory compliance, and access business intelligence to improve operations. As a result, Family Health Care improved communication and patient flow, reduced non-value-added time, and could serve more patients at lower cost while maintaining high quality standards.

Family Health Care

Patricia Patron

Chief Executive Officer