Case Study: A.T. Cross Company achieves a paperless order-to-cash process and streamlined multi-department workflows with IntelliChief

Manufacturer Removes Paper From Order-to-Cash Process, Simplifies Multi-Department Workflow, Enhances Profitability

A.T. Cross Company, an international manufacturer of fine writing instruments and accessories using Infor ERP, faced an outdated document-management process that required printing, manual filing and twice-weekly central scanning. That batch approach delayed access to 10–30 page order packets for days, forced cumbersome one-page-at-a-time viewing, made it difficult to associate proofs with multiple orders, complicated international shipments, and created a heavy audit burden. A.T. Cross selected IntelliChief to address these order-to-cash and multi-department workflow challenges using its automated document capture, lifecycle management and workflow solution.

IntelliChief automated capture of ERP documents and inbound emails, added Email Monitoring to split and route distributor orders, and linked export paperwork to the correct invoices so users can see thumbnail images of every related document. The implementation all but eliminated physical scanning, removed days-long delays, streamlined proof/order associations, and provided full audit trails and granular security for fast audit responses—delivering noticeable time and cost savings in scanning and order processing. IntelliChief’s system also paved the way for expanding automation into Accounts Payable and purchase-to-pay processes.

A.T. Cross Company

Deborah Dickie

Customer Service Manager