Case Study: High Point Furniture Industries achieves reduced accounts payable costs and improved customer service with IntelliChief

Manufacturer Reduces Accounts Payable Costs, Improves Customer Service

High Point Furniture Industries faced a severe paper-overload problem—misfiled documents, lost invoices and slow responses that hurt customer service and profitability. Seeking a tightly integrated imaging solution for their Infor XA ERP, they selected IntelliChief’s document imaging and workflow system (including FastFax and Print Capture) to eliminate manual paper handling and improve purchase-to-pay and order-processing workflows.

IntelliChief implemented automated capture, archiving and workflow routing for POs, acknowledgments, receiving documents, invoices and checks, integrating with HPFI’s ERP so records are matched and routed electronically. The results: order processing time was cut in half, the process headcount dropped from seven to three, invoice matching and approvals moved from hours/days to clicks (eliminating late payments and missed discounts), and AP/check runs were automated—delivering measurable cost savings and a strong ROI for High Point Furniture Industries.

High Point Furniture Industries

Amanda Lewis

Customer Service