Case Study: Leading Manufacturer and Distributor of Musical Instruments achieves 60% reduction in AP data entry and proactive order automation with IntelliChief

Leading Manufacturer and Distributor of Musical Instruments Company - Customer Case Study

Leading Manufacturer and Distributor of Musical Instruments Company, which runs an Infor ERP, faced a flood of transactional paperwork from many small, quick‑turn retail orders. Accounts Payable and Customer Service spent significant time printing and manually keying documents into the ERP, driving up labor costs and slowing processes. After evaluating options, the company selected IntelliChief and its ECM/Capture Enterprise capabilities to address these inefficiencies.

IntelliChief implemented automated document capture and ERP-integrated workflows—capturing paper and electronic files, handwriting, barcodes and graphics, verifying data against Infor, and routing approvals. The solution cut AP’s manual keying by about 60%, delivered ROI in under a year, and extended to Customer Service to automate order capture and fulfillment routing. With IntelliChief, representatives gained instant access to account and order history, enabling proactive reorder recommendations, better inventory control and increased sales.