Case Study: a British plumbing and heating company improves order and return management with Intellias

Improving the eCommerce User Experience with a New Customer-Oriented Order and Return System

The customer, an award-winning British plumbing and heating company, faced challenges with its outdated Hybris-based order management system. The legacy platform lacked visibility for offline orders, had poor usability that disrupted workflows, and was costly to maintain and customize. Intellias was engaged to build a new solution to reduce costs and improve the customer experience.

Intellias delivered a modern, scalable order and return management platform. The solution consolidated all sales channels into a single system with advanced search, filtering, and an improved UI/UX. This allowed for tracking both online and offline orders. The results for the client included an 11% increase in online orders, 39.7% revenue growth, and significant savings on licensing, support, and maintenance costs.