Case Study: the largest Ukrainian telecom operator achieves predictable, high-load back-office operations with Intellias Managed Services

High-Load System Development and Maintenance

The largest Ukrainian telecom operator faced increasing operational complexity from new services, hindering business growth and requiring modernization of its IT department. To address this, they selected Intellias through a tender to provide managed IT services for the development and maintenance of their high-load back-office systems.

Intellias implemented a fixed-price managed services model, taking full responsibility for mission-critical applications including data warehouse management and CRM. The solution featured predefined service level agreements (SLAs) and a flexible framework for handling change requests. This provided the customer with predictable costs, reliable system performance with up to 99.95% availability, and improved operational auditability, allowing them to reallocate internal resources to strategic priorities.