Case Study: a recognized US cloud voice company achieves UCaaS modernization with Intellias

Developing a UCaaS Platform for All-in Cloud Communications

Intellias partnered with a recognized US cloud voice company to help them modernize their legacy on-premises telecom software. The customer's challenge was to evolve their VoIP solution into a comprehensive unified communications as a service (UCaaS) platform that could integrate voice, video, messaging, and file sharing to address evolving market demands.

The solution implemented by Intellias involved forming five dedicated teams to migrate the monolith to microservices and develop a full-scale UCaaS platform. Key components included carrier integrations, enhanced billing, data analytics, business messaging, and platform management. As a result, the customer boosted revenue by 30% in one year, doubled their company size, and achieved 99% service uptime, reinforcing their strong market position. Intellias provided the expert consulting and development resources needed for this successful digital transformation.