Case Study: City Plumbing achieves real-time order fulfillment with Intellias' B2B API

Access Real-Time Back-Office Systems with a B2B API for External Customers

The customer, City Plumbing, a UK-based B2B supplier of plumbing and bathroom parts, faced a manual and inefficient order fulfillment process. Their challenge was to automate order intake from large-volume customers, which was being handled via phone, fax, and email, leading to delays and high resource consumption. They sought help from the vendor, Intellias, for its retail expertise to modernize their systems and develop a B2B API.

Intellias designed and implemented a B2B API that acted as a bridge between City Plumbing’s UniVerse ERP system and their customers' procurement platforms. This solution allowed customers to check stock and place orders directly in real-time. The results were significant, with 80% of orders now placed through the API, drastically reducing paper use and freeing staff from order-taking duties. The vendor's work also helped retain 20 enterprise customers and improved the overall shipping and returns process.

City Plumbing