Case Study: San Diego County Regional Airport Authority cuts permit processing from weeks to minutes with Intelledox Guided Forms

San Diego County Regional Airport Authority saw processing time drop from weeks to minutes after implementing Guided Forms

The San Diego County Regional Airport Authority, which manages San Diego International Airport and issues permits for taxis, limousines and commercial shuttles, faced a slow, paper-based permitting process with 24–75 page forms mailed to applicants, illegible or incomplete submissions, in-person fee payments and processing times measured in weeks. To modernize this workflow the Authority chose DocuSign Guided Forms powered by Intelledox to replace static paper applications and re‑engineer the end‑to‑end process.

Using Intelledox, the team deployed dynamic “wizard‑style” interviews that adapt questions, allow mobile uploads, auto-generate signature‑ready DocuSign agreements and accept online payment; implementation took just over six months. The results: in the first six months nearly 450 application links were sent and 820 vehicles permitted, average processing dropped from weeks to about 10–20 minutes, signing and payment now typically take under an hour, more than 80% of applicants use mobile, and staff time and paper use have been dramatically reduced.

San Diego County Regional Airport Authority

Kimberly DeYoung

Project Manager