Case Study: Large Healthcare Organization achieves streamlined, accurate pre-admission processing with Intelledox

Queensland Health provider integrated Infiniti in order to use next-generation forms to greatly enhance their registration processes

Large Healthcare Organization, a not-for-profit health and aged care provider operating more than 20 facilities and treating over a million people a year, struggled with manual, paper-based administrative and clinical pre-admission workflows that required staff to re-key patient details across systems and call every patient for risk screening. To address rising patient volumes and errors, the organization engaged Intelledox, using the Intelledox Infiniti solution with Next‑Generation forms to modernize pre-admission data collection.

Intelledox implemented a secure online patient portal and staff intranet backed by an SQL database and integrated with the organization’s PATIENT system, replacing paper forms with guided, conditional online interviews and dynamically generated documents. The Intelledox solution delivered 24/7 patient access, reduced re-keying and data errors, improved staff allocation and access to information, and significantly accelerated the time to collect and process pre-admission information.