Case Study: Global Electrical & Electronic Manufacturer achieves higher operational efficiency with Intellectyx’s AI Virtual Assistant

Higher operational efficiency and customer support using automated virtual assistant

Intellectyx worked with Global Electrical & Electronic Manufacture, a global maker of colour measurement instruments, spectrophotometers, and colorimeters, to improve customer support across after-sales service, repairs, annual maintenance, RFQ, calibration, and technical support requests. The company’s existing support experience was inconsistent and heavily dependent on staff expertise, while searching the knowledge base was time consuming and training costs were high.

Intellectyx implemented an AI-powered automated virtual assistant chatbot using Amazon Alexa, Dialogflow, and MEAN, with voice and text support, natural language processing, machine learning, and integrations with helpdesk, CRM, and ERP systems. The solution was delivered in less than four months and increased query handling threefold, improved consistency and personalization, reduced training cost and time, and raised support capacity by 100% with higher customer satisfaction.