Case Study: Brauer achieves faster service response and reduced downtime with Intellectsoft's Service Call Assistant

Material handling experts build a mobile solution to raise their service level to new heights

Brauer, a 30‑year material handling solutions provider, faced slow response times when customers submitted incomplete support requests or couldn’t reach the right department. To address this, intellectsoft developed a mobile service solution — the Brauer Service Call Assistant — using QR code and barcode scanning to speed and simplify customer interactions.

intellectsoft’s solution lets users scan codes on units to auto‑populate service requests (including make, serial number and location) and route them to the correct department, with integrations to iOS, Android, a LAMP admin panel and Zendesk. The result: fewer delays from incorrect or missing unit data, shorter downtime and less paperwork for customers, stronger customer relationships and improved sales efforts for Brauer.

Brauer