Case Study: Eurostar boosts productivity and reporting accuracy with Intellectsoft's iTM cloud solution

Eurostar - Customer Case Study

EUROSTAR, the high-speed passenger train service linking London to mainland Europe that serves 10.5 million passengers annually and handles over 8,000 website transactions daily, needed a web and mobile application to automate business‑critical ERP processes and present journey‑specific data (real arrival/departure times, journey dates) while improving on‑board services. intellectsoft was engaged to deliver this employee‑facing solution and extend EUROSTAR’s existing application.

intellectsoft built Eurostar iTM, a cloud web and iOS tool that simplified reservation management, streamlined reporting, added an internal chat, and enabled managers to handle incidents and customer requests (e.g., taxi bookings) while automatically generating end‑of‑journey reports with passenger counts and real timing data. The app was well received, boosting productivity and reporting accuracy; intellectsoft became EUROSTAR’s development partner and followed with a widely adopted web‑based ticketing and seating app that improved train capacity utilization.

Eurostar