Case Study: Blue Cross & Blue Shield achieves 30% faster claims processing with Intellective

Blue Cross & Blue Shield - Customer Case Study

Blue Cross & Blue Shield was looking to cut costs and automate the process of evaluating and paying billions of dollars in Medicare claims each year. Under pressure to improve efficiency, lower cost per claim, and increase accuracy, the customer needed expert guidance and innovative technology from Intellective.

Intellective, working with IBM, implemented a streamlined case management solution with tight integration to the Fiscal Intermediary Standard System (FISS), delivering a modern web-based interface. The results included more than 30% faster overall processing times and nearly 50% fewer claim resubmissions, while also improving training and processing across provider enrollment, claims and adjustments, customer service, audits, and other key areas.

Blue Cross & Blue Shield