Case Study: Vornado achieves centralized quality visibility and automated customer service with Intellect's no-code QMS

Taking No-Code Compliance Software Beyond QMS

Vornado, a global manufacturer of fans, heaters and air-quality products with over $400M in revenue, had expanded to multiple domestic and overseas factories and was relying on manual, spreadsheet- and email-driven quality processes. That fragmented approach left leaders with limited visibility into overseas operations, no real-time access to acceptable quality levels (AQLs), and labor-intensive workflows that strained customer service during peak seasons.

Vornado implemented Intellect’s no-code compliance platform, configuring it to their exact workflows to centralize inspections, automate data collection, and build a consumer-facing warranty portal with direct photo uploads. The changes cut email traffic by 75%, freed customer-service reps for higher-value work, reduced seasonal staffing strain, shortened new-employee onboarding to about 20 minutes, and delivered much better, real-time visibility and efficiency across quality and service operations.

Vornado

Ken Hankins

Director of Product Quality and Consumer Satisfaction