Case Study: Host Hotels & Resorts achieves faster capital approvals and real-time project visibility with Intellect BPM

Smart Enterprise Apps Empower Business Executives on the Go

Host Hotels & Resorts, a Fortune 500 company and the largest lodging REIT and one of the largest owners of luxury and upper‑upscale hotels, faced a complex challenge: managing and approving capital expenditures, contracts and budgets across a 115‑property portfolio using Excel, manual updates and heavy travel. Those paper‑and‑email processes caused slow approvals, payment delays to contractors and poor forecasting for large, distributed projects.

The company deployed Intellect’s cloud BPM platform (branded internally as Champion) and Smart Enterprise Mobile Apps, letting non‑technical staff build workflows and mobile apps with drag‑and‑drop tools and BYOD access. Centralized project scopes, attachments, automated calculations and real‑time notifications sped approvals, improved budget accuracy and cash flow, boosted contractor productivity, and gave executives timely visibility to make better decisions and drive revenue.

Host Hotels & Resorts

Katie Palmers

Vice President, Design & Construction