Case Study: Northgate Markets achieves automated, transparent return and credit approvals with Intellect

Northgate Markets Automates Their Approval Processes with Intellect

Northgate Markets, a family-owned supermarket chain founded in 1980 in Anaheim, CA (36 stores, >5,000 employees), was hampered by slow, unclear credit and returns approval processes. A call center and other attempts failed to stop long phone waits, poor visibility into deliveries and returns, and growing friction as more stores opened.

Northgate implemented Intellect’s BPM platform to provide end-to-end tracking and transparent workflows; the intuitive solution was deployed in three months and is now used by 180 users across all 36 locations. The platform improved communication, sped up returns and credit requests, increased product movement and visibility, and delivered clear ROI by resolving the approval-process bottlenecks.

Northgate Markets

Harrison Lewis

Chief Information Officer