Case Study: County of Humboldt achieves automated, streamlined permit management with Intellect

Humboldt County Automated their Permit Management Processes with Intellect

The Humboldt County Community Development Services Department, which issues building and planning permits and handles code violations, was struggling with an ageing, incoherent patchwork of legacy systems. That environment made it difficult to track applications, increased processing time and errors, drained staff resources, and produced frustrated customers and higher costs for both the public and the county.

They implemented Intellect’s Business Process Management platform because it could model their complex, unique workflows and scale across divisions. The solution unified permit, inspection and receipt records, made bottlenecks visible to reduce processing time, and enabled rapid changes—implementing audit-driven security updates within days without outside help. The department has already realized time savings, better reporting, and plans to expand the platform to timesheets, billing and other administrative processes.

County of Humboldt

Steven Santos

Development Assistance Manager