Case Study: Partners In Care improves patient satisfaction and reduces nurse burnout with IntellaTriage

Partners in Care boosts quality with IntellaTriage’s nurse-first triage and 84% timely-help scores

Partners in Care, a nonprofit provider of hospice and home health services, faced the challenge of reducing the heavy after-hours burden on its field nurses while ensuring timely, high-quality patient care. To address this, they partnered with IntellaTriage to implement its nurse-first triage service.

IntellaTriage’s solution used licensed, hospice-trained nurses to manage all after-hours calls, achieving an average speed-to-nurse of 43 seconds. This partnership led to measurable results, including an 84% score on the “Getting Timely Help” measure, well above state and national averages. The collaboration also reduced nurse burnout and helped Partners in Care maintain its 5-star quality rating.

Partners in Care