Case Study: Jewish Social Service Agency eliminates staff turnover with IntellaTriage

Jewish Social Service Agency eliminates turnover and boosts CAHPS with IntellaTriage

The Jewish Social Service Agency (JSSA) faced a challenge with unsustainable on-call rotations for its nurses and case managers as its average daily census grew to nearly 250 patients. This growth led to a high after-hours call volume that overwhelmed staff, creating a need for a solution to handle the calls and support its team. JSSA hired the nurse-based triage service IntellaTriage to address this.

By implementing IntellaTriage, JSSA eliminated staff turnover and saw higher CAHPS scores, an increase in staff retention, and a boost to its bottom line. The solution provided real action, not just message-taking, leading to better utilization of on-call staff. The trained nurses from IntellaTriage effectively managed the after-hours calls, providing customized care to the unique patient population.

Jewish Social Service Agency (jssa)