Case Study: Coastal Hospice reduces after-hours medication refill calls with IntellaTriage

Coastal Hospice cuts after-hours medication calls 40% with IntellaTriage

Coastal Hospice, a long-time partner with IntellaTriage, faced a challenge in reducing the high volume of costly after-hours calls related to medication refills. These calls negatively impacted patient experience and could cost up to $200 each. Medication-related calls initially made up 16.9% of their after-hours triage-addressable calls.

IntellaTriage provided its data analytics from its nurse triage services to identify key trends. Using this data, Coastal Hospice implemented education and quality improvement measures for its clinical teams. As a result, they achieved a 40% reduction in after-hours medication call volume, lowering it to 9.7% of all calls. This improved patient care and potentially saved over $50,000 in refill costs.

Coastal Hospice