Case Study: The Ranch at Laguna Beach reduces guest phone calls by 70% with INTELITY

The Ranch at Laguna Beach reduces guest phone calls by 70% with INTELITY

The Ranch at Laguna Beach, a luxury coastal resort, faced the challenge of staff spending excessive time managing constant guest phone calls for requests, dining orders, and information. To address this operational friction without compromising its highly personalized service, the resort turned to vendor INTELITY for a unified, digital engagement solution.

By implementing INTELITY's hospitality platform, which included a mobile app and in-room tablets, the resort significantly enhanced guest engagement. This solution resulted in a 70% reduction in guest phone calls and streamlined in-room dining operations, all achieved without the need to add additional staff headcount.

The Ranch at Laguna Beach