Case Study: Sensei Porcupine Creek expands guest service and content management with INTELITY GEMS 2.0

Sensei Porcupine Creek expands beyond dining-focused use cases with INTELITY GEMS 2.0

The ultra-luxury private estate Sensei Porcupine Creek was using INTELITY primarily for in-room dining via tablets but had only scratched the surface of the platform's capabilities. Their challenge was to find a more intuitive system that could support their service model built on intimacy and discretion beyond its initial narrow use case.

By implementing INTELITY's new GEMS 2.0 platform, the solution provided a more intuitive interface. This shifted the conversation at the property to a platform-wide exploration, leading to results that included increased use for service requests, work orders, PWA access, guest adoption, targeted content, personalizations, and analytics. The IT manager noted the new system was straightforward and obvious to manage.

Sensei Porcupine Creek