Case Study: Gonzaba Medical Group builds trust and improves patient satisfaction with InteliChart

Gonzaba Medical Group builds trust and boosts portal use in 4 months with InteliChart

Gonzaba Medical Group, a large senior primary care group in San Antonio, faced significant challenges with its unreliable patient portal. The system had issues with secure messaging not being delivered and lab results not displaying consistently, which undermined patient trust and created extra work for staff. This led them to seek a new vendor, and they chose InteliChart's Patient Portal and Patient Notify solutions.

By implementing InteliChart's solutions, Gonzaba restored provider and patient trust through a reliable, user-friendly portal with real-time information and a helpful mobile app. The integration streamlined workflows, eliminated the need for manual data entry, and reduced costs. InteliChart's platform led to a rapid increase in patient registrations and provided essential features like EHR downtime coverage and effective appointment reminders.

Gonzaba Medical Group