Case Study: Community Memorial Health System achieves a 2.2× increase in incident reporting with Intelex

Healthcare Provider Improves Incident Reporting Rate by 2.2 Times the Previous Rate with Intelex

Community Memorial Health System, a not-for-profit serving Ventura County with two hospitals and 12 family-practice centers, faced outdated paper- and Excel-based processes that hindered incident reporting, document control and training across multiple clinics. The existing incident system was not user-friendly or widely available, leaving leadership without timely visibility into trends or performance.

They implemented Intelex’s customizable EHS platform with real-time, manager-specific dashboards plus document control and training modules, replacing paper processes and enabling stage tracking of incidents. As a result, incident reporting increased 2.2×, overdue policies dropped by more than 80% within months, document management became far more efficient, and reporting revealed previously unknown trends while improving transparency and oversight.

Community Memorial Health System

Marsha Parker

Director Quality and Performance Improvement