Case Study: AltaLink (Electric Transmission Company) achieves efficient CAPA and quality KPI tracking with Intelex

Electric Transmission Company Improves Tracking of CAPAs and Quality KPIs with Intelex

AltaLink, an electric transmission company, needed a more effective way to track nonconformances and manage corrective and preventive actions (CAPAs), measure quality KPIs, control document creation/distribution, and demonstrate compliance with governmental legislation (Bill 198). The organization also required a flexible solution that could scale with future growth and better document organizational functions.

Altalink implemented Intelex’s Business Performance Management system with modules for Document Control (≈2,000 documents), Training, Audits, Nonconformance Reporting, CAPAs and Communications Tracking, supported by on-site train‑the‑trainer sessions and ongoing client services. As a result, the company achieved more efficient CAPA and nonconformance management, real‑time KPI visibility via configurable dashboards and reports, centralized and current document access for staff, and improved ability to monitor and document actions for Bill 198 compliance.

Altalink

Michael De Grood

Senior QMS Professional