Case Study: Coats achieves a 35% reduction in work-related incidents and boosts global safety reporting with Intelex

Coats and the Journey to Zero How Intelex Supports a Global Safety Culture

Coats, a FTSE250 leader in thread and performance materials with over 17,000 employees across six continents, launched its Journey to Zero to build a unified global safety culture. The company faced the challenge of driving a culture of open reporting and managing time-consuming, error-prone manual EHS data collection across many sites, so it sought a technology platform to standardize reporting and measure safety performance.

Intelex delivered EHS and environmental applications (including Incident Management and Behaviour‑Based Safety) that put structured workflows and dashboards in employees’ hands, eliminated spreadsheets and improved visibility for leaders. The change drove strong results: near‑miss reporting +33%, hazard reporting +36%, improvement actions completed +55%, corrective actions closed within 30 days up to 89% (from 39%), and reductions in work‑related incidents (‑35%) and first‑aid incidents (‑10%), while also supporting pandemic response and ongoing data-driven learning.

Coats

Andrew Morgan

Group Health and Safety Director