Case Study: Western States Envelope and Label achieves stronger defect tracking with Intelex

How Western States Envelope Built a Foundation for Quality with Autonomous Defect Tracking

Western States Envelope and Label, a manufacturer of envelopes and labels in Butler, Wisconsin, needed a better way to track and resolve product defects and improve quality management. The company evaluated several options and chose Intelex’s Quality Management solution for its user-friendly design and modular flexibility.

Intelex implemented a system that let Western States adopt the platform gradually and manage it autonomously, with the freedom to train users, build apps, and modify the system internally. As a result, the company significantly improved defect capture and tracking, strengthened quality management capabilities, and achieved successful cross-team adoption, laying the foundation for broader issue resolution.

Western States Envelope and Label

Aaron Fralish

Director of Technical Services