Case Study: CareWell Urgent Care achieves 90% faster read turnaround and reduced risk with Intelerad's Ambra

CareWell Streamlines Patient Journey & Reduces Risk with Ambra

CareWell Urgent Care, a Massachusetts and Rhode Island urgent care network that expanded from four to over 15 locations, needed to streamline imaging, reduce onsite risk, and accelerate radiology reads as volumes surged. To address these challenges they selected Intelerad’s Ambra cloud image management solution, integrated with athenahealth, to eliminate legacy media, improve information flow between clinicians and outside radiologists, and support rapid, scalable growth.

Intelerad deployed Ambra to move image management to the cloud, enable near‑real‑time remote reads, and provide redundancy and fast onboarding of new sites. The solution delivered a 90%+ reduction in turnaround time for reads, supported 300% growth in locations and study volume while materially reducing risk (including preventing image loss during a site flood), and improved the patient experience with encrypted portal delivery and minute‑level setup for new locations.

CareWell Urgent Care

Terry Giove

VP of Operations