Case Study: a medical transportation company improves omnichannel customer communications with IntelePeer

Transportation Company enables voice for 3 contact centers in 48 hours with Intelepeer

A medical transportation company sought to improve its customer communications for service notifications, pick-ups, and post-service surveys. To meet this challenge, they turned to IntelePeer and implemented its Communications Platform as a Service (CPaaS) solution.

IntelePeer's CPaaS provided an omnichannel solution using SIP for inbound calls and SMS for notifications. A key automated flow allowed customers to text "agent" to receive a callback, eliminating hold times. The results included a more reliable 24x7 contact center and timely service delivery. IntelePeer's technical expertise was proven by deploying voice for three contact centers in 48 hours after a previous provider failed.