Case Study: SimonMed saves $500,000 and streamlines operations with IntelePeer

SimonMed saves $500,000 with IntelePeer

SimonMed, a healthcare provider, faced significant challenges in managing patient communications and appointment scheduling as it experienced rapid growth. Using several older phone technologies, the costly process of ensuring patients attended appointments was draining resources. SimonMed needed a scalable, agile, and economical unified communications solution to improve customer experience and support its expansion, which led them to partner with IntelePeer and implement their Engage and SmartFlows services.

IntelePeer's solution automated multiple patient touchpoints and outbound calls, streamlining scheduling processes and reducing internal workload. The implementation was smooth and reliable, resulting in SimonMed saving $500,000 in data and voice costs while expanding operations by 70%. IntelePeer's support provided swift responses and easy changes, leading to better customer experiences with reduced hold times and a higher answer rate on calls.

SimonMed