Case Study: Softcom Internet Communications, Inc. achieves rock‑solid, redundant SIP reliability with IntelePeer UC Bundle and Failover SIP Trunk

Service-Oriented Wireless Internet Service Provider Turns to IntelePeer for Enhanced Reliability

Softcom Internet Communications, a privately owned wireless ISP serving rural areas of Sacramento and San Joaquin counties, faced frequent SIP outages, compatibility issues with its ShoreTel IP phone system, and insufficient vendor support that threatened its reputation for 24/7 customer service. CTO Brian Meredith began searching for a more reliable, ShoreTel‑compatible SIP provider.

Softcom trialed and then implemented IntelePeer’s certified SIP trunking with a UC bundle and a redundant failover trunk, supported by IntelePeer’s interop and engineering teams. The deployment was smooth, eliminated the previous outages, restored full feature compatibility, and delivered responsive support—letting Softcom focus on its business while providing rock‑solid communications to customers.

Softcom Internet Communications, Inc

Brian Meredith

CTO, Softcom Internet Communications, Inc