Case Study: Secure Transportation achieves rapid 200+ SIP trunk expansion and disaster recovery in 4 days with IntelePeer

Secure Transportation Turns to IntelePeer to Quickly Expand Call Capacity During 400% Growth Period

Secure Transportation, a non‑emergency medical transportation provider supporting a major healthcare organization, was running two call centers on a single 23‑channel PRI when an anticipated 100 calls/day ballooned to about 2,200 calls/day. Facing roughly 400% growth, they urgently needed to move to a scalable cloud solution and add more than 200 SIP trunks, but traditional carriers quoted unacceptable 20–45 day lead times.

Working with Symmetry Associates, Secure Transportation deployed IntelePeer’s cloud SIP trunking and geographically diverse disaster‑recovery services; IntelePeer provisioned 200+ trunks in four days, provided hands‑on technical support and a self‑service portal for managing overflow and call resources. The result was immediate capacity, reliable failover, greater operational confidence, and the ability to pursue new clients and open additional call centers.

Secure Transportation

Sean Kelley

Director of Technology