Case Study: Scott Equipment achieves peace of mind and reduced phone issues with IntelePeer

Scott Equipment reduces toll fraud by $14,000 with IntelePeer

Scott Equipment, a heavy-duty construction equipment dealer, faced years of communication challenges and significant toll fraud after issues with previous providers EarthLink and a Cisco call manager system. After three years of constant troubleshooting and a $14,000 fraud incident, they sought a new partnership to resolve their phone system misconfigurations and bring stability to their operations.

IntelePeer implemented its Communications Automation Platform (CAP) for Scott Equipment, immediately resolving the legacy configuration issues and eliminating toll fraud by disabling international dialing. The solution provided peace of mind with several years without a major outage, saved managers 20-50% more time daily, and enhanced customer satisfaction by allowing them to check service and pay bills via text.

Scott Equipment