Case Study: Argo Marketing Group achieves $250K+ annual cost savings and 99.99% uptime with Intelepeer's Atmosphere®

Full-Service Customer Engagement Center Achieves Cost Savings by Transitioning from Cumbersome Legacy Equipment to Atmosphere

Argo Marketing Group, a direct-response and customer engagement firm that grew from campaign management into a 24/7 contact center with 500+ employees across three regions, needed a flexible, scalable solution to avoid costly legacy equipment. They required cloud-native call routing and reporting to handle high inbound volumes across carriers and time zones, to test new services quickly, and to monitor employee performance and efficiency in real time.

Atmosphere® delivered a 100% cloud-based ACD, IVR, call routing and reporting platform that went live in three weeks (and enabled a 100-seat rollout in four weeks). The move centralized multi-channel support (phone, email, chat, social, text), produced more than $250,000 in annual savings, improved customer experience and reliability (99.99% uptime with 24/7 support), and gave Argo the scalability and metrics needed to grow and retain clients.

Argo Marketing Group

Jason Levesque

CEO, Argo Marketing Group