Case Study: Workers’ Compensation Board of Nova Scotia achieves faster claims intake and routing with Kofax and Integrim

Workers’ Compensation Board of Nova Scotia Enables Lean Processes and Swift Access to Actionable Intelligence with Kofax

The Workers’ Compensation Board (WCB) of Nova Scotia faced a major challenge in processing a high volume of paper and faxed documents, which involved manual sorting, scanning, and indexing. This labor-intensive process created significant delays, taking up to four days to register a claim. The organization partnered with Kofax and its integration consultant, Integrim, to explore a smarter way to capture and manage information using Kofax technology.

By implementing Kofax Capture Network Server and Kofax Transformation Modules, Kofax enabled the WCB to automate the classification, data extraction, and routing of incoming faxes and documents. This Kofax solution resulted in a 75% reduction in claims intake and routing time, allowing a cross-trained team to process 600,000 pages annually with a one-day average turnaround, profoundly improving service and operational efficiency.

Kofax