Case Study: Schaff Piano Supply Co grows online sales and improves customer service with integraSoft

Schaff Piano Supply Co - Customer Case Study

Schaff Piano Supply Co., a long-time distributor of piano parts, needed to grow its business by moving beyond its traditional catalog and phone-based sales model. Their challenges were to market new products faster, provide up-to-date technical information, and give customers the ability to purchase and track orders online. To meet these needs, they turned to their vendor, integraSoft, and implemented the integraSTORE Internet Shopping solution.

By implementing integraSoft's integraSTORE, Schaff Piano immediately integrated e-commerce with its core business operations. The solution from integraSoft provided 24/7 purchasing, instant access to product information, and automated order processing. This resulted in an immediate increase in sales, a 25% reduction in office staff overhead, and improved customer satisfaction through real-time data and fewer errors.

Schaff Piano Supply Co

Rob Johnson

Schaff Piano