Case Study: Ward and Smith improves operational efficiency with Intapp Professional Services Platform

Ward and Smith improves operational efficiency with Intapp Professional Services Platform

Ward and Smith, a North Carolina law firm, sought to improve its client service by enhancing operational efficiency. The firm faced challenges with manual, error-prone processes and a lack of integration between systems. To address this, they turned to the Intapp Professional Services Platform and its Intapp Integrate product to automate key front-office activities.

By implementing Intapp's solutions, the firm automated processes like new employee onboarding, which was reduced from days to seconds. Their litigation support team also saw a dramatic improvement, with one complex file-handling process being cut from days to just 20 minutes. Intapp helped the firm significantly reduce errors, increase staff efficiency, and provided a strong return on investment, all while reducing risk during a major system migration.

Ward and Smith

Charles Collins

Information Technology Director