Case Study: Foster Pepper reduces new matter opening time with Intapp

Foster Pepper increases velocity of new business acceptance

Foster Pepper, a 130-lawyer law firm in the Pacific Northwest, faced challenges in efficiently competing and modernizing its operations. The firm needed to overhaul its new business acceptance process, which was hindered by the rigid and outdated LegalKEY system, and transition to a centralized clearance model. Their goals included improving process velocity, meeting client demands for better and faster service, and enabling innovation across people and processes, not just technology.

Intapp addressed these challenges by implementing its Professional Services Platform, including Intapp Conflicts and Intapp Intake. This solution provided an intuitive user interface and flexible business processes, enabling a centralized conflict clearance model. The results were significant, with the median time to open a new matter reduced by 60%, drastically accelerating new business acceptance. Intapp also empowered business users with Intapp Flow to manage various workflows, increasing innovation and operational efficiency across the firm.

Foster Pepper

Sean Monahan

Director Of Innovation