Case Study: Finnegan achieves faster access to IP expertise with Intapp Experience

Finnegan - Customer Case Study

Finnegan, a leading global intellectual property law firm, faced significant challenges with its outdated, homegrown experience management system. The system was slow, could not provide a holistic view of the firm's work, and was limited to the marketing team, creating a bottleneck that hindered the firm's ability to quickly showcase its deep technical and legal expertise to clients. This inability to leverage their vast knowledge base efficiently risked their capacity to win new work and meet client expectations.

Intapp implemented Intapp Experience to replace the legacy system. This solution provided firmwide access, allowing lawyers to run their own rapid searches and access detailed experience data independently. It passively gathered key information from other business systems, creating a comprehensive knowledge base. The results were a dramatically accelerated workflow, faster and stronger responses to client inquiries, and an enhanced ability for the firm to expand client engagements and demonstrate its unique value in real-time business conversations.

Finnegan

Terra Liddell

Chief Marketing Officer