Case Study: Expresso cuts trip delays by 50% with Intangles’ real-time incident dashboard

Expresso cuts trip delays by 50% with Intangles

Intangles partnered with Expresso, a leading private bus operator in North India, to address its challenge of ensuring on-time trip starts, which were a primary cause of poor customer ratings. The vendor implemented its real-time incidents dashboard to provide advanced alerts on potential delays.

The solution enabled Expresso's operations team to proactively manage schedules by monitoring buses an hour before departure. This resulted in a 50% reduction in late start times for Expresso. Intangles' system significantly improved on-time performance, leading to better customer ratings, greater satisfaction, and increased customer retention.

EXPRESSO