Case Study: Telstra achieves paperless, real-time mobile tower project control and major time and cost savings with Intalio

Telstra - Customer Case Study

Telstra, Australia’s largest mobile network operator with some 7,000 towers and roughly 1,000 staff and contractors involved in rollout and maintenance, faced a paper-based, email-driven project process that was slow, error-prone and unable to scale for a planned 4G program of about 6,000 new projects. The manual approval and documentation flows created delays, extra cost and limited real-time visibility, risking network performance and customer satisfaction.

Eirteic built Whisper, a web-based, Intalio|bpms-powered workflow replacing paper forms with centralized online forms, role-based access, active KPI alerts, dashboards and reusable workflow templates. Integrated with Telstra’s CANRAD database for real-time antenna tilt updates (previously delayed 1–2 months), Whisper eliminated duplication, sped approvals, reduced errors and costs, increased project throughput and gave managers live visibility into project status and quality.

Telstra

David Fagan

Senior Technology Specialist