Case Study: Scania achieves faster processes, fewer errors and improved customer experience with Intalio|bpms

Scania Elevates Customer Experience with Intalio|bpms

Scania, a global leader in trucks, buses and heavy-engine solutions, needed to improve business agility and customer responsiveness by optimizing time-consuming, error-prone manual processes across its Brazil operations (3,000+ employees) and integrating any solution into its existing IT/SOA landscape. After a vendor evaluation, Scania selected Intalio|bpms to standardize and accelerate process execution while keeping teams aligned.

Working with Intalio, Scania automated key workflows using Intalio|bpms—enabling business users to rapidly create and deploy processes that fit the company’s SOA and existing systems. The project reduced process times and errors, lowered costs, improved oversight, cut IT dependence, and boosted organizational maturity and agility, resulting in faster delivery and a better customer experience.

Scania