Case Study: Insiel ICT achieves streamlined regional healthcare procurement and reliable supply delivery with Intalio|bpms (Intalio)

Healthcare on the Fast Track with Intalio | bpms

Insiel ICT, a public‑capital company in Italy’s Friuli Venezia Giulia region with 700 employees and €94M revenue, was charged with improving procurement for regional healthcare providers serving 1.3M residents. Hospitals, clinics and care facilities relied on multiple suppliers and fragmented systems, creating delays and inventory challenges that threatened timely access to medical supplies and strained operations.

Using Intalio|bpms, Insiel centralized storage, orchestration and distribution while integrating 25 parent processes and seven third‑party application flows into a single system linked to its ERP. The platform handles about 150K process instances per week (over 7 million per year), invoices 20 million items and is run by a small team—resulting in faster, more efficient and cost‑effective purchasing and distribution, greater process visibility and increased public confidence in regional healthcare.

Insiel ICT

Pietro Iob

Project Manager, Regional Integrated Information System Division